Privacy Policy

VLAN24 (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our server hosting services, interact with our website, or contact us. 

By using our services or accessing our website (www.vlan24.com), you agree to the terms of this Privacy Policy. 

1. Information We Collect 

We collect the following types of information to provide our hosting services effectively: 

1.1 Personal Information 

Information you provide to us directly:

 - Name, company name, and job title
 - Email address and phone number
 - Billing address and payment details
 - Account login credentials (encrypted)
 - Support tickets and communication records

1.2 Technical Information

Automatically collected information, such as:

 - IP addresses and device identifiers
 - Server activity logs (e.g., uptime, performance metrics)
 - Browser type, operating system, and time zone
 - Usage data related to our hosting services

1.3 Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. For more details, please refer to our Cookie Policy. 

2. How We Use Your Information 

We use your information to:

1. Deliver and manage server hosting services, including setup, monitoring, and maintenance.
2. Process payments and issue invoices.
3. Provide technical support and customer service.
4. Enhance our products and develop new features.
5. Comply with legal and regulatory obligations.
6. Communicate with you regarding updates, promotions, or security notices. 

3. Sharing Your Information 

We only share your data in the following situations:

3.1 Service Providers

We work with third-party providers to help deliver our hosting services, including:

 - Payment processors (e.g., Stripe, PayPal)
 - Data center and infrastructure partners
 - Backup and disaster recovery services

3.2 Legal Requirements

We may disclose your information to comply with legal obligations, court orders, or government requests.

3.3 Business Transfers

If our company undergoes a merger, acquisition, or sale, your data may be transferred as part of the transaction.

4. Security Measures 

We prioritize the security of your information by implementing:

 - Encrypted data storage and transfer protocols (e.g., SSL/TLS)
 - Firewalls and intrusion detection systems for server protection
 - Regular vulnerability assessments and security audits
 - Access control policies for authorized personnel only

While we strive to protect your data, no system is completely secure. We encourage you to use strong passwords and safeguard your account information.

5. Data Retention 

We retain your data for as long as necessary to provide our services or comply with legal obligations. Once data is no longer needed, we securely delete or anonymize it.

6. Your Rights 

Depending on your location, you may have the following rights concerning your data:

 - Access: Request a copy of your personal information.
 - Correction: Update inaccurate or incomplete data.
 - Deletion: Request deletion of your data, subject to legal obligations.
 - Portability: Receive your data in a machine-readable format.
 - Objection: Opt out of marketing communications or specific processing activities.

To exercise these rights, please contact us at help@vlan24.com 

7. Data Transfers 

If you access our services outside of the United States, your data may be transferred to and processed in a different country. We ensure all data transfers comply with relevant data protection laws. 

8. Cookies and Tracking 

We use cookies to optimize your experience on our website. These cookies help us: 

 - Understand how visitors interact with our site.
 - Provide personalized recommendations and promotions.
 - Monitor performance and troubleshoot issues.

You can manage your cookie preferences through your browser or our Cookie Settings Tool. For more information, visit our Cookie Policy. 

9. Children’s Privacy 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly. 

10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with the effective date clearly indicated. 

By using our services or website, you acknowledge that you have read and agree to this Privacy Policy.